No Fuss 14-Day Returns

Call us up in our
support hotline at
01636 858377
Our lines are open from
8am - 10pm (Weekdays)
10am - 7pm (Weekends)
If you're not 100% happy with your new purchase, you can return it within 14 days of delivery.

We're confident you'll have a happy experience when you buy from us—we know your needs by heart and all we want to nurture is a community of happy and satisfied customers. If you do have a problem though, you can return your product to us within 14 days of delivery, without any fuss - as long as you haven't used it already.

Throughout most of the UK, our products are delivered and collected on our custom made fleet of BillyOh vans. In the unfortunate situation that you do want to return your purchase, please be advised that there is a small charge to cover the cost of the collection as follows:

A charge of £20 for orders under £200.

A charge of £30 for orders over £200.

For all orders where a surcharge has been paid, there is an additional charge, equivalent to the original surcharge paid. For the avoidance of doubt, if the original surcharge was £50, the collection cost for an order under £200 would be the £50 surcharge plus £20, a total of £70.

Log Cabin returns are charged at £200 plus the initial surcharge paid.