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Cookies & Privacy Policy

Garden Buildings Direct understands the importance of keeping your information safe, private and secure. Our privacy policy represents our commitment to keeping customers' details and information confidential and protected (as in accordance with the Data Protection Act of 1998).

Personal Information

When you register and use this site, you will be asked to provide certain information such as your contact details. These data will be utilized to let you make the most out of our website.

Information provided by you or obtained by us may be used in the following ways:

  • To register you with our website and to administer our website services;
  • To give to companies whose products we provide to you and whose services we use to deliver your items to you;
  • To process your orders and obtain payment from you.
Product and Service Improvement

We may also use your information to analyse and profile your shopping preferences to (e.g. market, customer and product analysis) to enable us to review, develop and improve our products and services and to provide our customer base with relevant and useful information through our marketing programme. We may use your information to make personalized recommendations for you about products that you may like and special offers, discounts and other promotions you might be interested in.

Fraud Prevention

In order to safeguard our customers and the company from information fraud and theft, we may share data we obtain from making identity checks as well as any information we have in our customer records to other Group companies, other retailers, financial institutions, law enforcement agencies, and other organisations actively involved in fraud prevention and detection. Please note that we do not store credit card information.

Disclosure of Your Information

We may give information about you to the following entities that assist us provide products to you:

  1. To our agents, staff and approved third parties to carry out services for us.
  2. To whom we may need to transfer our rights and duties to fulfil our agreement with you.
  3. To companies and organisations that administer our prize draws or competitions.
  4. To whomever we have a duty to or required by law to do so.
Browser Supplied Information

We receive and store certain types of information whenever you interact with our website. Like most websites, we use “cookies” to temporarily store your details when your web browser accesses our site. The use of cookies helps us provide a more personal shopping experience for you. It also allows us to track the behaviour of our customers and use the data to improve the shopping experience.

We may also collect information should you enter a competition, request a brochure, take part in a survey, request a newsletter or contact via one of the electronic forms provided. The collected data may then be used to identify promotions and other offers that you may find valuable. Third party vendors such as Google may use cookies to serve ads based on your visits to our website. Visit the Advertising Policies & Principles page of Google for more information.

We may also use your personal information to send you newsletters and other updates. You can opt to stop receiving newsletters and updates from us anytime.

We use our own secure server to access your account information after you have placed an order. Our secure server software (SSL) encrypts all information you input before it is sent to us. Please visit our Security Policy page for more information.

Garden Buildings Direct undertakes to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours.

If you wish to make a complaint we can be contacted as follows:

  • By Telephone on: 01636 822883

If you are not happy with the way your complaint is being handled you are encouraged to write to:

  • The Customer Care Manager
  • Kybotech Ltd
  • Parry Business Park
  • Grassthorpe Road
  • Sutton on Trent
  • Nottinghamshire
  • NG23 6QX

Our website has several links that will directly connect you to websites of companies that own the products we provide to you. All the links on our site only point to high quality, reputable sites which we believe will be of interest and relevance to you. Please note however that we have no control over or contribute content to such sites. We do not take responsibility for any issues that may arise from the use of these third party websites.

Benefits to Customers

Cookies help us achieve our primary goal of providing you with a smooth and efficient experience when using our website. Accessing some of our pages or using some of our tools set a cookie in your browser. That cookie will serve as a memory bank that will remember how you used the website. It will for example remember the settings you chose so that those settings will automatically be selected when you visit the website again.

Benefits to the Company

Cookies help us collect analytical data such as how visitors arrived to our site, how long they browsed our site, what they doing while using our site and what browser they used. Answers to questions like these help us come up with new ideas to help improve the browsing experience of visitors. All analytical data is anonymous and in no way can be connected to any personally identifiable information.

How We Use Cookies

We utilize cookies under an “implied consent” policy. This means that unless you state otherwise, we assume that you are happy with our use of cookies. If cookies trouble you, you can opt to delete our cookies after you finish your session with our website. You can also adjust your settings to prevent your browser from accepting cookies ("Incognito" in Chrome, "InPrivate" in Internet Explorer, "Private Browsing" in Firefox and Safari etc). Please refer to our Cookies List if you want detailed information regarding each cookie. You can also check visit AboutCookies.org if you want detailed guidance on how to control and delete cookies

Social Buttons

Many of our pages will contain social buttons which allow users to share pages through their favourite social networking sites. There are buttons for Facebook, Google+, Twitter, HotUKDeals and Pinterest. These buttons are implemented using scripts from the respective websites which are on domains outside of http://www.gardenbuildingsdirect.co.uk.

External Web Services

We sometimes use external web services on our website to display content, such as Vimeo or YouTube. As with the social buttons, we cannot prevent these sites from collecting usage information such as number of views or plays. If you are not logged in with these services they will not know who you are, but may still collect this statistical information.

Email Tracking

Most of the emails we send to you contain no tracking. These include emails relating to your order process, such as the order confirmation email and delivery updates. Some other emails that we send you, like newsletters, may contain tracking. This is so we can monitor the number of customers that view the email and how many click on a link inside it, for statistical purposes. If you want to be sure that we aren't tracking any email that we send you, and then you can opt out of receiving our newsletters in your account section.

Payment Processing

We use an external payment provider called DataCash so that we can take payment on our website. We have to supply DataCash with the billing address that you enter on our website, and then DataCash will ask you for your credit card details in the form of our Payment Page. We do not handle any of the card information you supply to DataCash - we simply receive a confirmation from them that the payment has been accepted, so that we can confirm your order. We do not handle or store your credit card details anywhere in our system.

We reserve all rights to make changes to our Privacy Policy as we see fit. This page will immediately be updated to reflect changes as well as the reason and purpose behind them. We may also send emails to account owners and/or newsletter subscribers detailing the changes to make sure our customers are well informed of the modifications.

We do not wish to lose you and would hate for you to miss out on any newsletters and special offers, but we respect your wishes so we provide you with easy ways to unsubscribe to our newsletter if you want to. If you have an account with us, log into it and update your preferences regarding our newsletter. You can also unsubscribe via email by sending an email to newsletters@kybotech.co.uk with the word UNSUBSCRIBE in the subject line.

Kybotech always welcomes your questions and comments. Please let us know what you think without any hesitation. Our Contact Us page is always available to serve our valued customers.

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