Garden Buildings Direct Free Delivery

Garden Buildings Direct is committed to getting your order delivered as fast, efficiently and as safely as possible. We offer free delivery to most postcodes within the UK Mainland and parts of Scotland. This page details our FREE delivery areas and outlines those areas which we are unable to provide free delivery for.

Where surcharges apply for wooden buildings, playhouses and wooden Storage please choose the relevant delivery sub option before adding to the basket and for metal buildings the surcharge will automatically be applied at checkout.

If you are unsure whether we are able to provide FREE delivery to you, please contact a member of our friendly sales team on 0800 1696016

Delivery Information by Product:

• BillyOh Wooden Buildings, BillyOh Storage & Mad Dash Playhouses Delivery Information
• BillyOh Metal Buildings, BillyOh Plastic Buidlings & Other Branded Products Delivery Information

Additional Information

Due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode or area necessitate these as detailed or by notification to you. If you have placed your order on line and an additional delivery surcharge is required your order will be placed on hold and you will be contacted to notify you of any additional charges. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point.

Any times or dates stated on our website or emails regarding delivery are estimates only. We endeavour to deliver all goods within 28 days, but we do not accept liability whatsoever for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we can and we agree to an additional charge will be levied. We do not deliver at all on Sundays or public holidays.

Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery lead time advertised, you acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our reasonable control. Incorrect personal details may also lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery in writing ( post, email or fax ) or leave a signed note on your door to this effect. In all cases our delivery service is a one man delivery with a kerb side delivery only.

During adverse weather conditions our delivery service may be affected in some areas, resulting in lead times being slightly longer than advertised. Every effort will be made to maintain service levels on behalf of our customers and where safe to do so, and depending on the local prevailing conditions, collections and deliveries will be attempted.

Order Confirmation

Once your order is placed we endeavour to send out a confirmation email, providing you with the applicable contact details as provided to us, your order reference number and estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you the day in which your delivery will be made. You may track your order at any time, see below for details.

Delivery Estimates

We endeavour to deliver all orders within a maximum of 28 days. If we are unable to deliver within this time scale then we will only proceed with your order if you agree to the longer delivery period following our contact with you or you do not contact us to confirm otherwise. We are unable to notify you of specific delivery time slots.

Those located in offshore or remote mainland areas are those most likely to require a delivery date extension and/or extra charges, if you feel you may be located in such an area, please contact our dedicated sales team first for specialised advice prior to placing your order, they can be contacted on 0800 169 6016.

Next working Day Deliveries

Where any next working day delivery is offered in the product pages, orders must be placed by 12 noon to be processed in time for a next day delivery. (Orders placed on Saturdays, Sundays, Bank Holidays and after 12 noon will be processed on the next working day). Next day deliveries cannot be guaranteed. Where we fail to meet our next day delivery obligation and the goods are subsequently delivered on another day we will refund the next day delivery charge to you so long as the error was on our part or that of our nominated carriers. We cannot refund the fee if the error was due to incorrect information being supplied at the time of order for this service which subsequently causes failure of the next day delivery.

Pick Your Delivery Day

Our 'Pick Your Delivery Day' service is only available on selected products and to certain postcodes. During the checkout process if this service is available to you, a delivery date where we are already delivering near your area will be automatically selected, you will be given the option to choose an alternative date if required. We will endeavour to deliver your items on your selected date, where it is not possible for us to do so you will be contacted to arrange an alternative delivery date.

Missed Delivery

If you miss the delivery of your order, you may incur a re-delivery charge as we have met or original delivery obligation with our first attempted delivery.

All delivery times quoted on the product pages and on our web site are Estimated Delivery times only and cannot be guaranteed.

Order Tracking

You can track your order at any time during the order process. To track your order contact Customer Services by emailing us or telephoning us on 0871 230 0082 quoting your order reference number. You may also track your order online, in your account section. Please view our full terms and conditions for more details.